. How do I fix this. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Good morning, I’m new to Virgin and 4 months in, my hub 4 router seems to be unresponsive since a power cut. Call the equipment activation number they may be able to help. If the power button is steady amber, it has a power issue, call Sky for help. Hopefully that has solved the issue of. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. So you've got nothing to lose by trying unplugging and replugging the DC power jack repeatedly, and seeing if that works. Flashing white light: When the Hub is booting up, it displays a flashing white light. I have switched it off and on and reset it a few times. Options. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Speed. It may be the Pod just needs to be re-activated. Now, disable both WPS options and click on save. Then relocate it to halfway between the hub and the blackspot. Arrows: Amber WiFi icon: no color The bottom: No white light. Won't connect. The WiFi reception is poor. Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. I've restarted it, called the support line. 1 ACCEPTED SOLUTION. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. This means that the Virgin Media Hub is on. A week later. D01 C9W8Although the hub should be activated sometimes it is not. The service status in our area shows no issues. The only way it works now is to connect it via Ethernet cable. I didn't need an engineer to come as I had the. This flashes during set up, and then stays green for 2 minutes when you're done. When the . Hey, Just after some advice. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Might have to try that for a few minutes, and try it both quickly and slowly. Good morning, My virgin WiFi Hub 3. on 05-09-2022 19:01. Solid white: The Hub 4 is powered on and working correctly. Solid white (flashing): The Hub’s booting up. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. WiFi Light. Any advice guys. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Switched on and off. This has been going on for many weeks now and appears to be a problem with the Hub, rather than anything else. My Hub 4 is pulsing white and occasionally flashing blue and red. . A red light means there is an issue with your connections even though the Hub is on. 2. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. If it’s flashing green, it’s starting up. We would like to show you a description here but the site won’t allow us. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Now when I got home today I was met with no internet and a Red - 5239893. Steady White: The hub is fully. on 01-04-2023 20:55. 0 (black) Close. Hi Rob. The SSIDs must be the same and broadcast enabled. Options. 1 Power Light. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. No matter what I do the original pod won’t connect to the hub wirelessly. I have a Hub 4 but I have 2 separate networks for 2. Then unplug your Pod and back in again. I’ve followed all procedures recommended by VM multiple times. Tuning in. Head over to wireless, and change the SSID of the 2. Hub disconnects. Options. An Ethernet cable – The Stream box can connect wirelessly, but in case you’d like a wired connection, just connect one end of the cable into the Stream box and the. on 05-06-2022 12:57. Forum Team (Retired) Options. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). It has it for about 30 minutes and then turns solid white but no devices can connect to it. Add the additional booster. on 03-04-2023 09:06. Green power light is flashing and WiFi light is green. This can happen after a software upgrade. Simply test your broadband service, and if we find an issue we can help with a fix online. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. 1 – Between the modem and the router, disconnect the Ethernet connection. 1, sign on and put it into modem mode. Hello, Received our Hub 4 today. Remember: Once the Hub is reset, it will. Not applicable. Thanks for taking the time to contact us via the Community. Options. If you’re using a splitter, make sure that’s firmly. White light on. Possibly not activated properly call. Virgin Media Hub 4 Lights. Just got a solid white light and nothing would change, resetting etc. Virgin Hub 5, red flashing light. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. Here is a handy guide to the light on your Hub 5. Call equipment activation on 0800 953 9500. Reset the Hub multiple times still with the light flashing red. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Hub 5 flashing green light continuously. the hub is still flashing green lights 24 hours now. Keep it on. 1. Tudor. I have tried the WiFi troubleshooting and still nothing. Try a pinhole reset using the hole on the back of the hub (which. Hub disconnects. White light on. on 01-10-2021 16:55. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. installed the new hub 5 from hub 4 due to package change . It should then pulse slowly as it connects to your Hub. Ensure that the white cable is securely plugged into both the Hub. We would like to show you a description here but the site won’t allow us. Re: Intelligent Wifi Hub Not Connecting. Try restarting it, and if the problem persists, contact Virgin Media support. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. They change to white when the connection is. For Hub 3. It continued to flash. 1 into your browser. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. It might flash or change colour when you first turn the Hub on or after a restart. If you need any further help with this, please let us. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. My phone line is connected to the hub since early November. Flashing White – Connecting to Virgin Media network. Flashing arrows doesn't always mean no connection. HUB 5 Flashing Blue Light. 0 Kudos Reply. Checked all connections. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. Step 2. A guide to the lights, reading from top to bottom, can be found below. hub4 light goes from solid white to flashing white. Options. Red light on hub 3. Equipment activation on 0800 953 9500. I have been through all the help guides - checked connections, rebooted, reset, you name it. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. I have had a new Hub 5 fitted for just 2 weeks now. Regards . White power light is on and Internet lights are off. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. is there a problem with the connection or is th. - checked all cables, switches etc for loose connections. Hub3 flashing green lights. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. ughugh. Phone. - 5254472It is now Saturday and the hub is still flashing green. Robbo600. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. It's been about 3 hours, anything else I am. It continued to flash. To troubleshoot the issue, you can: Check that your Virgin Media box is securely connected to the TV and mains power. Check the router panel/diagnostics and it’s reporting everything is fine. Hi, My hub 3. Hi, My virgin WiFi Hub 3. 3. hub4 light goes from solid white to flashing white. No devices are working after waiting a good 20 minutes. . No service fault in my area and I’m still connected only received this hub last month after previous issues with virgin connection. It resets itself with a white glowing light then starts flashing green then goes back to. That has to be done first before you can change the name and password. All I get is the flashing white light. 0, the phone light will start to. Hi, i got self installation kit with hub 3. the hub started flashing blue and wouldn’t stop we’ve reset. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Have you been able to check our service page here to see if this is due to any known network issues in the area. _____________. 1 ACCEPTED SOLUTION. 0 provides essential information about the device’s power status. Red: Red lights mean there’s a snag with your connection. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. Hiding your Hub in a TV cabinet or closed shelving can block your wireless signal. Options. i have looked at the network log doesn't look good . 😯 It's almost 2 weeks. All the white cable is probably screwed in. The virgin media connect app says I have no pod connected. Hello, my wifi pod is not working anymore. On our wavelength. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. on 16-08-2022 20:39. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. You can use a pen or paper clip to do this. The Passphrases of the SSIDs must match. Hub 5 blinking green base light. This means the Hub is on, but your WiFi isn’t. I’ve tried all the online advice and also spoken to a virgin media adviser however they were. The Power light is blinking green and a green WiFi light: If your WiFi isn’t working but the Hub is on, there may be a loose connection in your home. Aware that this could be a software update, I left it for a few hours. 1 from a browser?. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. 0. Logging into the advanced settings (IP address in browser) says internet has registration failure. Wait here a day or two for a VM Mod to pick this up, or ring the fault in. It may also flash green when the Hub is performing a software update. Tuning in. No internet, the hub red. I’ve checked all cables and they seem fine,it’s not overheating and I’ve. Had my hub 3 swapped for a hub 5 four days ago. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Think streaming in Ultra HD, grabbing that game update. 3. Virgin Media Router Arrows Flashing Green; Virgin Media Green. We would like to show you a description here but the site won’t allow us. It’s been 4 hours but. 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. Hi, My virgin WiFi Hub 3. The Virgin Media Hub 5 light at the front let's you know what is g. White power light is on and Internet lights are off. This worked! Thank you. Are there any tests that forum staff can run to check whether the router is working correctly. My internet connection went off last night. on 29-06-2023 20:28. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. The power light at the bottom of the device is the only light that should shine if everything is working normally. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. on 06-12-2021 12:09. Solid orange light on white hub. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. White power light is on and Internet lights are flashing. From what I have looked at, a lot of the other people who have had this problem is due to the network dropping in the area. 1 via ethernet cable and look at the power levels and log. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Regards, Daniel. It is now flashing a bright static white light. It has been like this for months. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. The Hub should now operate. I have had a new Hub 5 fitted for just 2 weeks now. Hub 4 Flashing Blue light L8tonn. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). I have had a technician come to try and fix - 5381631. Internet has been down for a day, our router is flashing yellow. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. But in most cases, a green light will mean something else depending on which light is green. All the help says something about a telephone but I don’t have one so don’t know how to proceed. The telltale sign of WiFi disconnecting from the internet on a device I happen to be using. If it’s flashing green, it’s starting up. 1 ACCEPTED SOLUTION. Home Phone. Why is my virgin WiFi flashing green? Green power light is flashing and WiFi light is green. 0 & WiFi have worked fine since the initial set up 3 months ago. 2. All of a sudden my connection was lost so i check up on the box and its a white solid light. When the connection light is flashing red and the power light is solid white you are ready to pair. In this article, we will explain each light indicator on your Super Hub 5 and the Hub 5X, what they mean, and how to troubleshoot any issues that may arise with the Virgin Media Hub 5. Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range. Back online seemingly at random 40 minutes later. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. It should be a solid white light if your Hub is powered on and working correctly. 2. Next. You will see a solid white light ring if you have a Hub 4. Regards, Daniel. Joining in. Blinking blue wan light on virgin hub. Flashing White. That's the 4th disconnect while I have been using it, since i. Find your router’s power button and press it to do this. The power light at the bottom of the device is the only light that should shine if everything is working normally. Enter the password given to you. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Wished I had stuck with BT. on 02-03-2023 19:38. Solid red: There’s an issue with the Hub 4. 0 in Networking and WiFi yesterday; Whatsapp Blocked in Networking and WiFi yesterday; Relocate Virgin Media Router in QuickStart, set up and connections yesterday; New 1gig connection in Speed yesterday; slow ethernet speeds in Speed yesterdayWe would like to show you a description here but the site won’t allow us. on 09-08-2023 15:21. Channel Optimisation must be left on. Virgin Phone Switchover. . If you’re using a splitter, make sure that’s firmly connected, too. The post code check via the website stated there was a minor issue in the area on a number of occasions. Hello. HUB 4 broken. 6 You can now unplug the larger . Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. I can't even game without bad lag. 0. Flashing White. No ongoing issues upon checking in mobile app and website. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. Can flash for a few minutes like this, it is normal. 5. The light went normal at first, solid white, then flashing white, and then it turned flashing green. The WiFi Booster will start copying your Hub’s details. Flashing Green – Booting up. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. It should then pulse slowly as it connects to your Hub. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. 3 weeks ago. It’s. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. It will have no bearing on any other problems, you need to look elsewhere. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. Suddenly this morning we have a green flashing light with no internet. Have tried resetting: holding reset button for 60 seconds; no dice. White light on - Page 2 - Virgin Media Community - 5030957. the hub is still flashing green lights 24 hours now. Hi There, My Hub 3 has a White/yellow stable light (not flashing). . Replace virgin media hub 3. I have tried a pinhole reset twice now but the light remains orange. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. g. For a brief period, press. The top wifi light is solid green, the internet connection - 5396739. no idea what any of this means , will test the speed of wifi today when gamingHold the pinhole reset button for 10 seconds on the back of the Hub. Hi All, I have a Hub 3. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. It normally is not a hub problem, but a VM cable/cab/network problem. 4 – Connect the router’s power cord and turn both of them on. This means the Hub is on, but your WiFi isn’t. long story short, I wake up during the night and start browsing the net. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. Channel Optimisation must be left on. Hub 4 Booting Up. Are you in Router Mode or Modem Mode ? In Modem Mode the power light should be magenta. on 07-01-2023 14:46. Forum; Apps. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The information provided by some here isn't quite correct. We live on a bungalow so all ground level pods. If you’ve got a permanent red power light. This can last for anywhere up to 10. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. On a Hub3/4/5, you could first try separating the SSID's of the 2. Alternatives to Super Hub 2 routers. Thank you. First instance, outage in the area, took a good 16 hours to fix. Solid white, dimmed: Everything’s okay. No internet -hub 4 flashing yellow light. For the 2nd time in the space of a few days I've got a flashing hub. Enter 192. Please pop back to us at your earliest convenience and we'll do our very best to help. Further power cycles and resets do not change the behaviour. The power light should turn solid white when it’s ready to go. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. . Alternatives to Super Hub 4 routers. WPS Button (WiFi Protected Set Up) This can be used in conjunction with WPS enabled wireless devices to connect to your home network. If the power button is flashing white, your hub is installing a software upgrade. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. I have: - turned it on and off at the wall. Still no message in box from you. This morning my internet was working without any issues, but around 11AM it stopped working. More information can be found here . Best try getting it activated again, sometimes it does not work first time. Options. Sit down on the night having an important conversation with a colleague and boom. We are having to switch the Hub off and on numerous times a week, sometimes several times a day. If you’ve got a permanent red power light. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. Now, navigate to the Advanced Settings, then click on Wireless. 4. There's no official status of an orange light on the Hub 3. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. .